Product Engineering and Design
Service Now Support
MatchPoint Solutions helped our customer quickly size up their ServiceNow team and systems to increase the throughput of developing new automation and strengthen their customer service.
MatchPoint Solutions helped our customer quickly size up their ServiceNow team and systems to increase the throughput of developing new automation and strengthen their customer service.
Our customer was looking to scale their ServiceNow team to increase the throughput of developing new automation. They wanted to expand their ServiceNow systems to support their end customer service tickets. They also wanted to empower their employees with new use cases like time card review and submission through a mobile app.
Magnify the throughput capacity for new automation
Improve customer service and experience
Improve employee capability and experience
Difficult to scale the team fast enough for timely redressal
Our Customer engaged with MatchPoint Solutions to do an initial assessment of their infrastructure and needs for ServiceNow. Once the assessment was completed, MatchPoint Solutions created a knowledge base around onboarding processes and development best practices. We then detailed the work that needed to be completed in user stories and proceeded on to implementation via an Agile process. We were able to quickly deploy a team of additional consultants to complement our customer's team and complete the new mobile applications.
ServiceNow strength assessment and knowledge base development
Mobile Business Apps enabled for employee self-service
Low Code/No Code implementation via Agile process
Quick deployment of resources for fast team expansion
On account of fast assessment and execution by MatchPoint, our customer was able to shore up its ServiceNow infrastructure, increase the throughput of developing new automation, and start delivering a superior experience to its customers as well as its employees.
Our customer is one of the world’s largest specialized talent solutions firms, connecting opportunities at great companies with highly skilled job seekers.
10000+ employees
Headquartered in Menlo Park, CA
Traded on the New York Stock Exchange
Member of the S&P 500 index
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
A team of six engineers and UX designers from MatchPoint had OS-agnostic apps conceptualized, built, and deployed in the client's App Ecosystem in less than 2 months, rapidly empowering them with new revenue opportunities in the pandemic.
Our client's teams were looking to quarterly deploy a new App/Service within their App Ecosystem to help them find alternative revenue opportunities in select markets in the wake of COVID-19.
Loss of revenue due to COVID-19
Lack of a large in-house team of expert engineers 
On the lookout for new and alternative revenue sources
Difficult to scale the team fast enough to timely solve the problem
MatchPoint provided the client with an expert team of six engineers and UX designers to deliver platform-agnostic apps with the first roll-out in less than 2 months.
Short turnaround time
Delivery across Native iOS, Android, Web
End-to-end support from early conceptualization to actual deployment
Good UX to speak to the target audience in the select markets for driving revenue
Our client is an American mobility as a service provider based in San Francisco, with operations in over 900 metropolitan areas worldwide.
93 Million Customers
$11.1 Billion in revenue
11,000 employees internationally
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
MatchPoint Solutions helped Robinhood scale quickly to augment automation capabilities and implement wider integration between their enterprise business systems.
Robinhood wanted to scale their team to increase the amount of automation and integration they could implement between their enterprise business systems like Salesforce, Workday, and Oracle. In addition, the team needed to complete 21 projects to prepare financial controls and comply with regulatory rules.
Insufficient resources and difficult to scale fast
Implement automation on a wider levelImprove integration between enterprise business systemsLarge number of projects in the pipeline
MatchPoint Solutions engaged with Robinhood to do an initial architectural assessment of their integration and automation systems. Next, we established a program and created a knowledge base. We established a product backlog for the integrations prioritized by business value with the product owner. Once the program was established, MatchPoint solutions got the Salesforce, Workday, and Oracle engineers to begin building out the business processes that were needed
Integration with multiple enterprise systems
Implementation across Salesforce, Workday, and Oracle
Rigorous assessment and quick knowledge base development
Quick deployment of resources for fast team expansion
Robinhood was able to enrich its automation capabilities and implement wider implementation between its enterprise business systems on account of deft execution by MatchPoint Solutions.
Robinhood pioneers commission-free trades of stocks, exchange-traded funds and cryptocurrencies to help shape one's financial future.
3000+ employees
Headquartered in Menlo Park, CA
Financial Services
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
Palantir significantly boosted the automation and integration implemented between their enterprise business systems enhancing their burndown of User Stories by 10x the previous throughput with quick, expert help from MatchPoint Solutions.
Palantir wanted to scale their financial systems integration team to increase the amount of automation and integration they could implement between their enterprise business systems like Salesforce, Workday, Concur, Netsuite, Oracle, and Coupa. Palantir had issues with Product Owners not providing enough detail for user stories to be implemented and developers were having to do most of the legwork to define requirements. In addition, development resources were lacking oversight and tasks often fell through the cracks. Also, Palantir lacked DevOps automation of the deployment and testing of the system so deployments could only happen once a quarter.
Manual and siloed enterprise business systems were inefficientLack of discerning development resourcesLack of DevOps automation expertiseDifficult to quickly scale the team for timely execution
Palantir engaged with MatchPoint Solutions to do an initial architectural assessment of their Mulesoft integration systems and needs. MatchPoint Solutions established a program by bringing in a Scrum Master and Architect to establish the knowledge base and product backlog for the integrations. Once the program was established, MatchPoint solutions added Mulesoft engineers and DevOps engineers to begin building out the automation and business processes that were needed between the multiple systems.
Architectural assessment of systems and needs
Knowledge base and product backlog establishment
Mulesoft Integration with multiple enterprise systems
Rapid addition of Scrum Master, Architect, engineers
Palantir successfully enabled a Mulesoft Integration with its multiple enterprise systems like Salesforce, Concur, NetSuite, Workday, Oracle, Coupa with the help of dexterous and perceptive experts from MatchPoint. The program enhanced Palantir’s burndown of User Stories by 10x the previous throughput.
Palantir Technologies is a public American software company that specializes in big data analytics.
3000+ Employees
Headquartered in Denver, CO
AI/ML, Big Data
Founded by Peter Thiel, Nathan Gettings, Joe Lonsdale, Stephen Cohen, and Alex Karp in 2003
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
We are quick, thoroughly expert, and offer in-depth domain knowledge and cutting-edge digital transformation solutions.
Pandora was able to modernize their 15-year old Salesforce system, eliminate dependencies, and empower their development team through successful migration with the help of MatchPoint Solutions.
Pandora had an aging Salesforce system that was over 15 years old. Over time, their system had grown to a large number of profiles, complex permissions, and custom applications. These created a large number of dependencies that made future enhancements painful and slowed down the development team.
Obsolete Salesforce system
Large number of dependencies
Diminishing scope for future enhancements
Slackened development
MatchPoint Solutions stepped in to help Pandora update their Salesforce system and reduce the number of profiles and roles, and also clean up the complexity of their system. Over the course of 3 months, we defined the requirements for the migration, implemented the migration process, and tested with the end-users and stakeholders.
Complex Salesforce Migration and Consolidation
Speedy execution in 3 months
Global Delivery Model
Eliminated over 60% of customizations
At the end of the project, MatchPoint was able to eliminate over 60% of the customizations for Pandora by terminating them or replacing them with out-of-the-box functionality.
Pandora is a subscription-based music streaming service owned by Sirius XM Holdings based in Oakland, California, United States. The service carries a focus on recommendations based on the "Music Genome Project" — a means of classifying individual songs by musical traits.
2000+ employees
Headquartered in Oakland, CA
Streaming Radio/Media company
Owned by Sirius XM Holdings
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
Pandora is a subscription-based music streaming service owned by Sirius XM Holdings based in Oakland, California, United States. The service carries a focus on recommendations based on the "Music Genome Project" — a means of classifying individual songs by musical traits.
Cepheid was able to migrate their on-premise datacenter to AWS, modernize the existing cloud resources, and effectively manage the workloads with deep cloud expertise and engineering support from MatchPoint Solutions.
Cepheid was undergoing a massive cloud transformation and migrating their on-premises data center to AWS. However, they were struggling to get that migration completed in the timelines they wanted to hit. Also, there were critical business apps like SAP that needed deep cloud expertise in order to migrate.
Cloud migration on a massive scaleStruggling to meet timelinesNeed to quickly scale the existing team of engineersIn need of deep cloud expertise
Cepheid engaged with MatchPoint Solutions to add bandwidth to their team and accelerate their cloud migration. We provided architectural expertise and guidance on the migration process. We also provided cloud migration engineers to execute the migration and complete it on time. Once the migrations were completed, we provided operational guidance for the Cepheid operations team so they could manage the workloads.
Quickly scaled up the engineers' team for migration
Executed large-scale Cloud Migration within timelines
Migrated SAP on AWS using deep cloud expertise
Provided Surge support and operational guidance
MatchPoint Solutions helped Cepheid onboard a team of 5 candidates along with a Team Lead within just 2 weeks to execute the project successfully. Alongside, we helped them onboard over 20 candidates for Helpdesk in different geographical regions and continue to advise them in areas of Helpdesk Management. Our support helps them analyze opportunities, make data-driven decisions and apply industry best practices, solve end-user support issues, manage escalations appropriately, and manage change with site-level execution.
Cepheid is an American molecular diagnostics company whose systems automate traditional nucleic acid tests that are used to identify and analyze pathogens and genetic disorders. Cepheid sells clinical tests for healthcare-associated infections, infectious diseases, sexual health, oncology, and genetics.
Founded in 1996
4000 employees
Biotechnology
Headquartered in Sunnyvale, CA
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
The service and service provided by matchPoint Solutions greatly pleased me with its level of competence in my matter. I will advise this company to everyone who will need the services that these people provide.
We are quick, thoroughly expert, and offer in-depth domain knowledge and cutting-edge digital transformation solutions.
