/ServiceNow Automation

Service Now Support

MatchPoint Solutions helped our customer quickly size up their ServiceNow team and systems to increase the throughput of developing new automation and strengthen their customer service.

/The Challenge

Our customer was looking to scale their ServiceNow team to increase the throughput of developing new automation. They wanted to expand their ServiceNow systems to support their end customer service tickets. They also wanted to empower their employees with new use cases like time card review and submission through a mobile app.

Magnify the throughput capacity for new automation
Improve customer service and experience
Improve employee capability and experience
Difficult to scale the team fast enough for timely redressal
/The Solution

Our Customer engaged with MatchPoint Solutions to do an initial assessment of their infrastructure and needs for ServiceNow. Once the assessment was completed, MatchPoint Solutions created a knowledge base around onboarding processes and development best practices. We then detailed the work that needed to be completed in user stories and proceeded on to implementation via an Agile process. We were able to quickly deploy a team of additional consultants to complement our customer's team and complete the new mobile applications.

ServiceNow strength assessment and knowledge base development

Mobile Business Apps enabled for employee self-service

Low Code/No Code implementation via Agile process

Quick deployment of resources for fast team expansion

Results

On account of fast assessment and execution by MatchPoint, our customer was able to shore up its ServiceNow infrastructure, increase the throughput of developing new automation, and start delivering a superior experience to its customers as well as its employees.

/Client Profile

Our customer is one of the world’s largest specialized talent solutions firms, connecting opportunities at great companies with highly skilled job seekers.

10000+ employees​

Headquartered in Menlo Park, CA​

Traded on the New York Stock Exchange​

Member of the S&P 500 index​

/WHAT WE OFFER

About MatchPoint

We are quick, thoroughly expert, and offer in-depth domain knowledge and cutting-edge digital transformation solutions.

Cutting-edge ServiceNow Automation

Shortest turnaround time

Nimblest team of experts

Innovative digital solutions for all platforms

case-studies-img

Equinix

MatchPoint helped Equinix quickly expand their ServiceNow team and systems to boost the throughput of automations and customer service capabilities.

case-studies-img

Blaize

MatchPoint Solutions helped Blaize upgrade their infrastructure from aging Active Directory Servers and move to the cloud, enabling external user access, centralized identity management, and single sign-on capabilities for their applications.

case-studies-img

Sephora

MatchPoint Solutions helped Sephora quickly size up their ServiceNow team and systems to increase their throughput of developing new automation and strengthen their customer service.

case-studies-img

Salesforce Development

MatchPoint Solutions helped an energy major quickly scale their Salesforce team and systems to increase the throughput of developing new automation and strengthen their customer service.

case-studies-img

RoundlyX

MatchPoint Solutions helped RoundlyX redesign their entire user experience across mobile and web and implement the new application platforms within just 6 months.

case-studies-img

AltoIRA

MatchPoint Solutions provided AltoIRA with product design, architecture, and development expertise to help them white label their CryptoIRA and offer it as a service to other IRA companies.

case-studies-img

Blue Studios

MatchPoint Solutions helped Blue Studios design and implement their new marketplace, offering a superior user experience and excellent instructor-analytics tracking for the administrators.

case-studies-img

ITW

MatchPoint Solutions brought in industry-leading functional and technical expertise to ITW to help them upgrade their outdated and unstable BaaN ERP systems to a new consolidated ERP system, and enable a website integration post a seamless migration of the multiple existing sites to Azure. This sign.....

case-studies-img

Accel Partners

MatchPoint Solutions helped Accel Partners redesign their website for superior usability and performance across devices and migrate their application to the cloud with ease.

case-studies-img

API Management and Migration

A global mobility-as-a-service provider executed a complex migration of over 400 APIs over a brief course of six months resulting in superior application performance and user experience with the help of skilled experts from MatchPoint Solutions.

case-studies-img

Service Now Support

MatchPoint Solutions helped our customer quickly size up their ServiceNow team and systems to increase the throughput of developing new automation and strengthen their customer service.

case-studies-img

Product Engineering and Design

A team of six engineers and UX designers from MatchPoint had OS-agnostic apps conceptualized, built, and deployed in the client's App Ecosystem in less than 2 months, rapidly empowering them with new revenue opportunities in the pandemic.

case-studies-img

Robinhood

MatchPoint Solutions helped Robinhood scale quickly to augment automation capabilities and implement wider integration between their enterprise business systems.

case-studies-img

Palantir

Palantir significantly boosted the automation and integration implemented between their enterprise business systems enhancing their burndown of User Stories by 10x the previous throughput with quick, expert help from MatchPoint Solutions.

case-studies-img

Pandora

Pandora was able to modernize their 15-year old Salesforce system, eliminate dependencies, and empower their development team through successful migration with the help of MatchPoint Solutions.

case-studies-img

Cepheid | Danaher Corporation

Cepheid was able to migrate their on-premise datacenter to AWS, modernize the existing cloud resources, and effectively manage the workloads with deep cloud expertise and engineering support from MatchPoint Solutions.