MatchPoint Solutions helped an energy major quickly scale their Salesforce team and systems to increase the throughput of developing new automation and strengthen their customer service.
A gas and power giant wanted to scale their Salesforce team to increase the throughput of automating business processes and expand their Salesforce systems to support their end customer support processes. They also needed help with organizing the work and maintaining a constant team velocity.
The client engaged with MatchPoint Solutions to do an initial assessment of their infrastructure and needs for Salesforce. Once the assessment was completed, we created a knowledge base around onboarding processes and development best practices. We then detailed the work that needed to be completed in user stories and implemented in an Agile process. We quickly deployed a team of two additional consultants to complement the client's team.
The client was able to overhaul its Salesforce infrastructure, increase the throughput of developing new automation, and start delivering superior customer experience on account of deft execution by MatchPoint Solutions.
The energy powerhouse provides natural gas and electricity to 5.2 million households in the northern two-thirds of California, from Bakersfield and northern Santa Barbara County to the Oregon and Nevada state lines.