MatchPoint Solutions helped Sephora quickly size up their ServiceNow team and systems to increase their throughput of developing new automation and strengthen their customer service.
Sephora wanted to scale their ServiceNow team to increase the throughput of developing new automation and expand their ServiceNow systems to support their end customer service tickets. They also needed help organizing the work that needed to be done.
Sephora engaged with MatchPoint Solutions to do an initial assessment of their infrastructure and needs for ServiceNow. Once the assessment was completed, we created a knowledge base around onboarding processes and development best practices. We then detailed the work that needed to be completed in user stories and implemented in an Agile process. We quickly deployed a team of two additional consultants to complement the Sephora team.
Sephora bolstered its ServiceNow infrastructure, increased the throughput of developing new automation, and started delivering superior customer experience on account of sharp execution by MatchPoint Solutions.
As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made them the world’s leading beauty retailer at 2600 stores & corners in 38 markets and 31 websites. They offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection.