/ServiceNow Automation

Equinix

MatchPoint helped Equinix quickly expand their ServiceNow team and systems to boost the throughput of automations and customer service capabilities.

/The Challenge

Equinix wanted to scale their ServiceNow team to increase the throughput of developing new automations and expand their ServiceNow systems to support their end customer service tickets. They also needed help organizing the work that needed to be done.

Improve throughput capacity of automation
Improve customer service management
Lack of enough resources for efficient project organization
Difficult to scale the team fast enough for timely fulfillment
/The Solution

Equinix engaged with MatchPoint Solutions to do an initial assessment of their infrastructure and needs for ServiceNow. Once the assessment was completed, we created a knowledge base to nail the onboarding processes and development best practices. We then detailed out the work that needed to be completed in user stories and implemented via an Agile process. We quickly deployed a team of three additional consultants to complement the Equinix team and complete the work efficiently.

Prompt deployment of consultants to help scale the team

Agile processes ensured speedy implementation

Expertise and guidance provided through a knowledge base

Rapid expansion of ServiceNow systems and teams to fulfil requirements

Results

Equinix was able to ramp up new automations by x% and handle x% more customer request volumes owing to the scale-up enabled by Matchpoint Solutions.

/Client Profile

About Equinix

Equinix helps digital leaders harness a trusted platform to bring together and interconnect the foundational infrastructure for scaling with agility, expediting the launch of digital services, delivering world-class experiences, and multiplying value.

10000+ employees​

Headquartered in Redwood City, California​

220+data centers in 60+ markets​

Founded in Silicon Valley in 1998​

/WHAT WE OFFER

About MatchPoint

We are quick, thoroughly expert, and offer in-depth domain knowledge and cutting-edge digital transformation solutions.

Cutting-edge ServiceNow Automation

Shortest turnaround time

A nimble team of expert engineers

Innovative digital solutions for all platforms